Privacy, terms of use, and our return & exchange policy — all in one place.
Last updated: July 2026
This Privacy Policy explains how Tidy Steps ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website and make a purchase.
We use your data strictly for legitimate business purposes, including to:
All payments are processed securely by our third-party payment gateway, PayChangu. Tidy Steps does not view, collect, or store your credit card or mobile money details. All payment data is handled entirely by PayChangu in accordance with their own strict security and privacy standards.
Your order and account information is stored securely using Supabase, a trusted, hosted database provider. While we implement commercially reasonable security measures to protect your data, please note that no method of transmission over the Internet is 100% secure.
We do not sell, rent, or trade your personal information. We only share data with third parties when absolutely necessary to operate our business—specifically, with our courier partners for delivery purposes, or if required by law.
You have the right to access, correct, or request the deletion of the personal information we hold about you, subject to our legal and accounting obligations.
For any questions or data requests, please email tidystepsmw@gmail.com.
Last updated: July 2026
By accessing this website and placing an order with Tidy Steps, you agree to be bound by the following Terms of Use. Please read them carefully.
Tidy Steps specializes in hand-picked, secondhand shoes. Every pair is inspected, and its condition is noted in the listing. The photos displayed are of the exact pair you will receive. Because these items are secondhand, they are sold "as-is." Normal wear and tear is expected and does not constitute a defect.
Delivery is provided via our courier partners or, in eligible districts, directly by us. Delivery times provided at checkout are estimates, not guarantees. Risk of loss and title for items purchased pass to you upon our delivery of the items to the courier or to your specified delivery address.
All content on this website, including product photographs, text, logos, and graphics, is the property of Tidy Steps and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute our images without explicit permission.
You agree to use this site for lawful purposes only. Misuse of the site—including placing fraudulent orders, utilizing bots, or attempting to interfere with the site's security or normal operation—will result in an immediate ban and potential legal action.
To the maximum extent permitted by law, Tidy Steps shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability to you for any claim arising out of a purchase shall not exceed the purchase price of the item(s) in dispute.
These terms and your use of the website are governed by and construed in accordance with the laws of the Republic of Malawi.
Questions regarding these terms? Email tidystepsmw@gmail.com.
Last updated: July 2026
Because every pair we sell is a unique, secondhand item, our return policy differs from standard retail. We cannot restock items easily, so we handle returns on a strict, case-by-case basis.
You are eligible to request a return or exchange only if:
You must contact us within 48 hours of delivery to report an issue. Due to the one-of-a-kind nature of our inventory, we will strictly reject any claims made after this 48-hour window.
Approved returns must be sent back to us in the exact condition they were received, unworn by you, and with all original packaging provided by Tidy Steps.
If a return is approved, we will offer a full refund or an exchange for another item of equal value (subject to inventory availability), at our sole discretion. Refunds will be processed within 5-7 business days of us receiving the returned item, credited back to your original payment method via PayChangu.